HEZBULLAH SHAH

Managing Director | Business Operations | IT Infrastructure Leader | AI & Machine Learning

📞 +971 50 202 3270 | 📧 MrHezbu@gmail.com | 🌐 www.MrHezbu.com
📍 Khorfakkan, UAE

Professional Summary¶

Results-oriented Managing Director with 15+ years of progressive experience spanning entrepreneurial business leadership, government services center operations, and enterprise IT infrastructure management. Proven expertise in scaling Businessmen Services Centers from launch to multi-branch operations, with deep regulatory compliance across MOHRE, SEDD, ICP, GDRFA, MOHAP and other UAE government entities.

Currently operating two successful Businessmen Services Center branches in Khorfakkan (founded 2022), delivering PRO services, visa processing, document clearing, and corporate government liaison. Specialized in multi-site infrastructure architecture including Proxmox virtualization, VoIP systems, and VPN connectivity over dynamic IPs.

Recognized for P&L management, team leadership, and technology-enabled operational excellence—bridging business strategy with technical execution to drive revenue growth and client retention.

Core Competencies¶

Business Operations: P&L Management | Multi-branch Scaling | B2B Sales | Recruitment & Leadership | Procurement | Process Automation
Government Services: MOHRE/Tasheel Operations | Visa/PRO Processing | Regulatory Compliance | System Integration | Stakeholder Management
IT Infrastructure: VMware ESXi | Proxmox VE | VoIP/IP-PBX | Site-to-Site VPN | Windows/Linux Servers | Cisco/Juniper Networking | Apache/MySQL/PHP | Custom System Development

Professional Experience¶

KHORFAKKAN TYPING | Khorfakkan, UAE¶

Managing Director & Founder | 2022 – Present

Founded and scaled two-branch Businessmen Services Center operation:

• Full P&L Ownership: Revenue growth strategy, cost optimization, pricing strategy, profitability management across dual locations
• Multi-Site IT Infrastructure: Architected Proxmox VE virtualization cluster with VMs supporting both locations; established secure site-to-site VPN over dynamic IPs enabling centralized VoIP communications and shared customer file repositories
• Service Portfolio: PRO services, visa processing (employment/family/tourist), document attestation, trade license services, Emirates ID
• Custom Systems: Designed and deployed internal invoicing system (PHP/MySQL) for seamless billing and financial tracking across branches
• Team Building: Recruited, trained, and manage high-performing team; implemented performance management systems
• B2B Development: Direct corporate client acquisition and account management; built recurring revenue stream from business clients
• Compliance Excellence: Ensure 100% adherence to evolving UAE government regulations across both branches

AL SHAMALYAH BUSINESSMEN SERVICES | TASHEEL Center, Khorfakkan, UAE¶

Managing Director & Head of IT Operations | August 2013 – 2022

Managed full-service government services center and enterprise IT infrastructure:

• Oversaw integration of 8+ government systems: MOHRE, SEDD, ICP, MOHAP, EIDA, GDRFA, eChannels, Tahseel, EDNRD, EFORM, GIT
• Managed Windows/Linux/ESXi servers, Cisco routers/firewalls/switches
• Led staff training programs for UAE nationals and expatriates
• Primary government liaison: MOHRE, SEDD, ICP, emaratech, smartcube, QMATIC

RAQMIYAT LLC | Dubai, UAE¶

IT Engineer | January 2011 – January 2012

• Delivered enterprise IT support for Prime Minister's Office – Dubai, MOEW, ADM, ADCB, DUBAL
• Led Windows XP-to-7 migration: 2,000+ workstations, 2,500 user profiles

iSOLUTIONS LLC | Abu Dhabi, UAE¶

Network & Systems Administrator | March 2012 – February 2013

CORVIT SYSTEMS | Rawalpindi, Pakistan¶

Technical Instructor | May 2010 – October 2010

PAKISTAN TELECOMMUNICATION LIMITED (PTCL) | Bannu, Pakistan¶

Network Technician | June 2009 – August 2009

DECENT NET CAFÉ | Bannu, Pakistan¶

Network & Systems Administrator | February 2005 – January 2010

MOON NET COMPUTERS | Khorfakkan, UAE¶

Computer Technician | 1999 – January 2004

Key Projects¶

Multi-Site Branch Interconnect & VoIP Infrastructure¶

Enterprise Infrastructure Architecture | 2023 – 2024

Architected and deployed site-to-site infrastructure connecting two Businessmen Services Center branches:

• Configured secure VPN tunnels using dynamic DNS (eliminating need for expensive static IPs)
• Deployed Proxmox VE cluster hosting domain controllers, file servers, and VoIP infrastructure
• Implemented IP-PBX system enabling free inter-branch calls and centralized phone management
• Created centralized file repository accessible from both locations with automatic synchronization
• Result: 100% cost reduction on inter-branch calls, 70% savings vs commercial MPLS solutions, 99.2% uptime

Key Achievements¶

Publications¶

Node.js Challenges in Implementation | Global Journal of Computer Science and Technology: E Network, Web & Security, 2017
Google Scholar | PDF

Perspectives of Green Computing | SZABIST - Dubai - Working Paper Series, 2012
Google Scholar | PDF

Education¶

MS (CS) – Computing | SZABIST Dubai, UAE | 2014 – 2016
BBA-IT (Honors) (Equivalent to Master's) | University of Science & Technology, Bannu, Pakistan | 2005 – 2009

Certifications¶

Trainings¶

Languages¶

Personal Information¶

Date of Birth: February 1, 1986 | Nationality: Pakistani | Marital Status: Married
Driving License: UAE & Pakistan

References available upon request