Experience

Founded and scaled two-branch Businessmen Services Center operation from concept to profitability:

• Full P&L Ownership: Revenue growth strategy, cost optimization, pricing models, and profitability management across dual locations
• Service Portfolio: PRO services, employment/family/tourist visa processing, document attestation, trade license services, Emirates ID, and comprehensive government liaison
• Team Building: Recruited, trained, and manage high-performing team; implemented performance management systems
• B2B Development: Direct corporate client acquisition and account management; built recurring revenue stream from business clients
• Operational Systems: Established and optimized internal invoicing and financial tracking processes to support day-to-day operational and billing requirements.
• Compliance Excellence: Ensure 100% adherence to evolving UAE government regulations across both branches
• Enterprise Infrastructure Implementation: Deployed Proxmox virtualization cluster managing VMs for both branches; configured site-to-site connectivity over non-static IP networks enabling seamless VoIP communications and centralized customer file sharing via shared folders, implement and manage CCTV systems.

Managed full-service MOHRE-affiliated government services center with dual responsibility for business operations and enterprise technology infrastructure:

• Government Systems Integration: Managed 8+ platforms: MOHRE, SEDD, ICA, MOHAP, EIDA, GDRFA, eChannels, Tahseel, EDNRD, EFORM, GIT
• IT Infrastructure: Windows/Linux/ESXi servers, Cisco routers/firewalls/switches, network architecture, CCTV systems
• Staff Development: Designed and delivered training programs for UAE nationals and expatriates on government platforms
• Stakeholder Management: Primary liaison with MOHRE, SEDD, ICP, emaratech, smartcube, QMATIC
• Operational Systems: Designed and deployed custom internal invoicing system for seamless billing and financial tracking
• Operational Control: Procurement, stock control, documentation, compliance reporting, and daily P&L oversight

Deployed and administered enterprise infrastructure for Group Head Office and sister companies:

• Network infrastructure, Windows/Linux servers (DC, Apache, IIS, SVN), storage systems
• Managed mixed MAC/Windows environment across iMass Investment, iSee Entertainment, iTech Holding

Delivered enterprise IT support for premier government and corporate clients:

• Prime Minister's Office – Dubai
• Ministry of Environment & Water (MOEW)
• Abu Dhabi Municipality (ADM)
• Abu Dhabi Commercial Bank (ADCB) – Head Office
• Dubai Aluminium (DUBAL)

Key Achievement: Led Windows XP-to-7 migration – Planned and executed OS rollout for 2,000+ workstations with 2,500 user profiles, supervising deployment teams for zero-downtime transitions

Conducted hands-on training for Windows Server and CCNA certification labs; assisted in curriculum development

Executed DSL and LAN installations, troubleshooting, and network optimization

📄 Internship Report Documentation

Managed Squid proxy, DHCP, DNS servers; configured load balancing and high-availability internet services

Provided hardware/software support across Windows platforms and Microsoft Office suites